Frequently Asked Questions
Expert support for your concrete and masonry projects.
How long does shipping take for heavy machinery?
Standard shipping for handheld tools typically takes 3-5 business days. For heavy machinery like power trowels or mixers, we use specialized freight carriers, which generally deliver within 7-10 business days depending on your location.
Do you offer bulk discounts for commercial contractors?
Yes, we provide competitive tiered pricing for large-scale projects and bulk orders. Please contact our sales team directly with your equipment list to receive a custom quote.
What is your return policy on used equipment?
We accept returns on unused items in their original packaging within 30 days of purchase. Due to safety and performance standards, we cannot accept returns on equipment that has been used on a job site unless it is found to be defective.
Are your tools covered by a manufacturer warranty?
Absolutely. All products sold through Concrete Tools Direct are 100% authentic and include the full manufacturer's warranty. Documentation is included in the box with every purchase.
Do you ship internationally?
Currently, we ship to the continental United States and Canada. For shipping inquiries to Hawaii, Alaska, or international destinations, please email us for a specific freight estimate.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer financing options for larger equipment purchases through our partner, Affirm.