Returns & Exchanges

At Concrete Tools Direct, we stand behind our heavy-duty equipment and offer a 30-day return window for items in original, unused condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your job site needs.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Equipment

  Securely pack the tool in its original packaging, ensuring all manuals, accessories, and components are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label and drop the package off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our warehouse team verifies the item's condition, your refund will be processed to your original payment method within 5-7 business days.